These Terms & Conditions constitute a legally binding agreement between you and batak5. Please read this document carefully before registering an account or placing any wager on our platform. By accessing batak5, you confirm that you have read, understood, and accepted every provision set out below.
The following cards summarise the most important aspects of these Terms & Conditions. They do not replace the full legal text — please read the complete document below.
You must be at least 21 years of age and a resident of Indonesia to open a batak5 account. Registration by minors is strictly prohibited and will result in immediate account closure and forfeiture of any balance.
Each individual may hold only one batak5 account. Duplicate accounts are subject to immediate suspension. All accounts must be registered in the member's own legal name and verified through our KYC process before withdrawals are permitted.
All promotional bonuses are subject to wagering requirements before withdrawal. Bonus funds and associated winnings cannot be cashed out until the stated turnover conditions have been met in full. Full details appear in each individual promotion's terms.
Deposits are processed instantly via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja. Withdrawals are processed to verified accounts within 5–30 minutes during banking hours. No third-party transfers are accepted.
You are solely responsible for keeping your login credentials confidential. batak5 will never ask for your password via email or live chat. Any activity occurring under your account credentials is your responsibility unless you have reported a compromise promptly.
These Terms are governed by the laws of the international jurisdiction in which batak5 holds its gaming license. Any dispute that cannot be resolved through our complaints process will be referred to binding arbitration under internationally recognised arbitration rules.
In these Terms & Conditions, the following expressions carry the meanings assigned to them below unless the context otherwise requires:
2.1 Age Requirement. You must be at least 21 years of age to register an Account or use any of the Services. batak5 operates a strict 21+ policy in recognition of Indonesian cultural and legal norms governing gambling participation. Any individual found to be under 21 years of age at the time of registration will have their Account immediately closed, all wagers voided, and any balance forfeited without recourse.
2.2 Residency. The Platform is operated for the benefit of users in Indonesia and internationally. Indonesian residents are the primary intended audience. You are solely responsible for determining whether accessing and using online betting services is lawful in your jurisdiction of residence before registering. batak5 does not provide legal advice.
2.3 Capacity. By registering, you represent and warrant that you have full legal capacity to enter into a binding agreement and that you are not acting on behalf of any third party.
Important: It is your responsibility to ensure that using online gambling services complies with the laws applicable to you in your jurisdiction. batak5 cannot and does not provide legal advice. If in doubt, seek independent legal counsel before registering.
2.4 Excluded Persons. The following individuals are not eligible to register an Account: (a) employees of batak5 or its affiliated companies; (b) immediate family members of such employees; (c) individuals who have been self-excluded from the Platform; (d) individuals who have been identified as problem gamblers by any recognised gambling support organisation and who have not completed a formal reinstatement process.
3.1 Single Account Policy. Each individual may hold only one batak5 Account. Opening duplicate, secondary, or multiple accounts — whether under the same name, a different name, or a fictitious identity — constitutes a material breach of these Terms. batak5 reserves the right to close all associated accounts, void any pending wagers, and permanently retain any balance in such accounts as a penalty for the breach.
3.2 Accuracy of Information. You must provide complete and accurate information during registration, including your full legal name, date of birth, residential address, email address, and a valid Indonesian mobile number. Any material inaccuracy may result in suspension or permanent closure of your Account.
3.3 Account Security. You are wholly responsible for maintaining the confidentiality of your username, password, and any other authentication credentials associated with your Account. You must:
3.4 Account Suspension. batak5 may suspend or permanently close an Account at any time, with or without notice, if it reasonably suspects: fraud, money laundering, identity misrepresentation, underage gambling, breach of these Terms, abuse of promotional offers, or any other conduct detrimental to the integrity of the Platform.
4.1 Mandatory Verification. All Membe rs must complete KYC verification before any withdrawal request will be processed. batak5 may also request KYC documents at any point during the Account lifecycle if it has reasonable grounds to verify a Member's identity.
4.2 Required Documents. The following documents may be requested as part of the KYC process:
4.3 Verification Timeframe. batak5 aims to complete KYC reviews within 24–72 hours of receiving a complete and legible document set. Withdrawal requests will remain pending until verification is approved. Submitting incomplete, blurred, or altered documents will reset the review clock.
4.4 Refusal of Withdrawal. batak5 reserves the right to refuse a withdrawal and close an Account if a Member fails to provide satisfactory KYC documentation within a reasonable period, or if submitted documents reveal that the Member does not meet the eligibility criteria set out in Clause 2.
5.1 Accepted Methods. batak5 accepts deposits via the following payment channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. All deposits are denominated in Indonesian Rupiah (IDR / Rp).
5.2 Minimum Deposit. The minimum deposit amount is Rp 50.000. Deposits below this threshold will not be credited and may be returned subject to applicable bank processing fees.
5.3 Processing Time. Deposits made via local Indonesian bank transfer and e-wallet are typically credited to the Member's Account balance within five minutes. Delays caused by third-party payment processors or scheduled bank maintenance windows are outside batak5's control.
5.4 Own Funds Only. You may only deposit funds that legally belong to you. Deposits from third-party bank accounts or payment methods not registered in your own name are prohibited. Any such deposit may be returned, and the associated Account may be suspended pending investigation.
5.5 No Deposit Fees. batak5 does not charge Members a fee for processing deposits. Any fees imposed by your bank or e-wallet provider are the Member's own responsibility.
batak5 does not accept cryptocurrency, international credit cards, or any payment method not explicitly listed on the Platform's deposit page. Sending funds via an unsupported channel may result in permanent loss of those funds.
6.1 Eligibility to Withdraw. A Member may submit a withdrawal request only after: (a) completing KYC verification to batak5's satisfaction; (b) meeting any applicable wagering requirements on Bonus Funds; and (c) having a real-money Balance sufficient to meet the requested withdrawal amount plus any applicable minimum threshold.
6.2 Minimum Withdrawal. The minimum withdrawal amount is Rp 100.000. Requests below this threshold will not be processed.
6.3 Processing Time. Approved withdrawal requests are processed to verified Indonesian bank accounts (BCA, BRI, BNI, Mandiri, and other supported banks) within 5–30 minutes during standard banking hours (08:00–21:00 WIB on business days). Requests submitted outside these hours will be queued and processed on the next available banking window.
6.4 Withdrawal Method. Withdrawals must be made to the same bank account or e-wallet used for the most recent deposit wherever technically possible. batak5 will not transfer funds to a third-party account under any circumstances.
6.5 Withdrawal Limits. Daily and weekly withdrawal limits apply and are published on the Platform's cashier page. Members with consistently high-volume activity may request a limit review by contacting support.
6.6 Withdrawal Fees. batak5 does not charge a processing fee on withdrawals. Standard bank transfer fees imposed by the receiving institution are the Member's responsibility.
6.7 Right to Withhold. batak5 reserves the right to withhold a withdrawal request pending further investigation if it has reasonable grounds to suspect fraud, money laundering, account compromise, or any breach of these Terms. The Member will be notified and given a reasonable opportunity to provide clarifying information.
7.1 General. batak5 offers various promotional bonuses including welcome bonuses, reload bonuses, cashback promotions, free spins, and referral rewards. All promotions are subject to these general Terms as well as any specific terms published alongside the individual promotion.
7.2 Wagering Requirements. Unless a promotion explicitly states otherwise, Bonus Funds are subject to a wagering requirement of between 15x and 30x the bonus amount (exact multiplier published per promotion) before any associated winnings may be withdrawn. Only wagers placed with real-money funds or qualifying Bonus Funds count toward turnover.
7.3 Game Contribution Rates. Not all games contribute equally to wagering requirements. As a general guide:
7.4 Bonus Expiry. Bonus Funds and any associated free spins expire 30 calendar days from the date of issue unless the promotion specifies a shorter validity period. Expired bonuses are automatically removed from the Account without compensation.
7.5 Abuse of Promotions. batak5 strictly prohibits bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion more than once, placing hedged or arbitrage bets designed to guarantee a profit from a bonus without genuine risk, and any other strategy that batak5 determines constitutes exploitation of a promotional offer. Accounts found to be engaged in bonus abuse will have all associated bonuses voided and may be permanently suspended.
7.6 Right to Modify Promotions. batak5 reserves the right to modify, suspend, or terminate any promotion at any time and without prior notice. Members who have already claimed a promotion will not be retroactively affected by material changes to that specific promotion's terms.
8.1 Binding Nature of Wagers. Once a bet or game round has been confirmed and accepted by the Platform, it is final and cannot be cancelled or amended by the Member, except where batak5 explicitly offers a cash-out feature for that market.
8.2 Odds and Prices. All odds displayed on the sportsbook are subject to change up to the moment a wager is confirmed. The odds recorded in the bet confirmation constitute the contractually binding odds for that wager.
8.3 Void Bets. A wager may be declared void and the stake returned if: the event is cancelled or abandoned without a result; an obvious pricing error occurred at the time of bet placement; a market was offered and accepted in error; or the event outcome cannot be verified from an independent official source.
8.4 Mix Parlay Rules. Mix parlay (accumulator) bets combining multiple selections are settled according to the combined odds of all legs. If one leg is voided, that selection is removed and the accumulator is recalculated using the remaining legs. A two-selection accumulator with one voided leg becomes a single bet.
8.5 RNG Games. All slot games, virtual table games, and number lottery draws powered by a Random Number Generator (RNG) use certified software from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft. RNG integrity is independently audited on a periodic basis.
8.6 Malfunctions. In the event of a technical malfunction during a game round or live event, batak5 will endeavour to settle the affected wager fairly based on available data. If a fair settlement cannot be determined, the wager will be voided and the stake returned.
9.1 The following conduct is strictly prohibited on the batak5 Platform. Engaging in any of the below may result in immediate Account suspension, forfeiture of balance, and referral to relevant authorities:
10.1 batak5 is deeply committed to promoting responsible gambling behaviour among all Members. We provide a suite of self-management tools that Members may activate at any time through their Account settings or by contacting support.
10.2 Available Tools. The following responsible gaming features are available free of charge to all Members:
10.3 If you believe that gambling is negatively affecting your life or the lives of those around you, we urge you to visit our dedicated Responsible Gaming page for detailed guidance and to activate the appropriate tools immediately. You may also contact our support team directly at [email protected] for confidential assistance.
11.1 All content on the batak5 Platform — including but not limited to the brand name, logo, website design, graphics, text, software code, game interfaces, and promotional materials — is the exclusive intellectual property of batak5 or its licensed content providers. All rights are reserved.
11.2 Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes. This licence does not include the right to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content on the Platform.
11.3 Unauthorised use of any batak5 intellectual property — including the use of the batak5 brand name or logo in any third-party promotional context — is strictly prohibited and will be pursued through appropriate legal channels.
12.1 The Platform and all Services are provided on an "as is" and "as available" basis. While batak5 invests significantly in platform reliability, uptime, and security, we cannot guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components.
12.2 To the maximum extent permitted by applicable law, batak5 shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from or related to your use of the Platform, including loss of winnings due to a technical malfunction, loss of data, or unauthorised access to your Account resulting from your own failure to maintain credential security.
12.3 batak5's total aggregate liability to any Member for any claim arising under these Terms shall not exceed the total real-money deposits made by that Member in the 30 days immediately preceding the event giving rise to the claim.
12.4 Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by batak5's own negligence; (b) fraud or fraudulent misrepresentation by batak5; or (c) any other liability that cannot be limited or excluded under applicable law.
13.1 batak5 collects, processes, and stores personal data in accordance with its Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an Account, you confirm that you have read and accepted the Privacy Policy in its current form.
13.2 batak5 uses personal data to: verify identity and age, process financial transactions, prevent fraud and money laundering, deliver a personalised Platform experience, and communicate promotional offers to Members who have consented to marketing communications.
13.3 batak5 will never sell your personal data to unaffiliated third parties. Data may be shared with regulated payment processors, KYC verification partners, and regulatory or law enforcement bodies where required by applicable law or our gaming licence conditions.
14.1 batak5 reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Members via email to the registered address or via a prominent notice on the Platform at least seven days before the changes take effect, except where an immediate amendment is required by law or regulatory obligation.
14.2 The date of the most recent revision is displayed at the top of this page. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, your only remedy is to close your Account and withdraw any available Balance before the effective date.
15.1 Governing Law. These Terms & Conditions and any non-contractual obligations arising from or in connection with them are governed by the laws of the international jurisdiction in which batak5 holds its gaming licence. The specific jurisdiction is available upon written request to our compliance team.
15.2 Complaints Process. In the event of a dispute, Members should first contact batak5's customer support team at [email protected] with full details of the complaint. batak5 will acknowledge receipt within 24 hours (WIB) and aims to provide a substantive response within five business days.
15.3 Escalation. If a complaint cannot be resolved through the internal process within 30 calendar days, either party may refer the dispute to binding arbitration conducted under the rules of a mutually agreed internationally recognised arbitration body. The arbitration shall be conducted in English.
15.4 No Class Actions. All disputes must be brought on an individual basis. You may not bring or participate in any class action, collective action, or representative proceeding against batak5 in any forum.
16.1 For any questions, concerns, or formal notices relating to these Terms & Conditions, please contact the batak5 compliance and support team using the details below:
For responsible gaming assistance and self-exclusion requests, please also visit our dedicated Responsible Gaming page.
These Terms & Conditions were last reviewed and updated in January 2026. The current version supersedes all previous versions. batak5 recommends that Members review this page periodically to stay informed of any updates.
Our support team is available 24/7 to clarify any clause in plain language. You can also explore our FAQ for quick answers, or review our Privacy Policy to understand how we handle your data.